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Natural-language menus • Transcripts • Smart routing

Phone systems that feel modern and helpful

Answer faster, route calls without frustration, and get clean summaries and transcripts. Works on desk phones, computers, and mobile devices.

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Call menu that understands you

Callers can speak in their own words—no more “press 1 for…”. We route based on intent and your business rules.

Transcripts and summaries

Every voicemail and recorded call can become searchable text with a short, useful summary.

Recording and coaching

Record important calls, tag moments, and review for training or quality checks.

One directory across locations

Everyone is reachable by extension or name. Paging groups and overhead announcements are supported.

Numbers and reliability

Keep your current numbers or add new ones. If the internet drops, calls can route to backups automatically.

Connect to your tools

Create tickets or follow‑ups when a call is missed. Sync contacts and share voicemail to email.

See it in action

Official UniFi overview showing modern phones, quick setup, and the new Talk Relay that connects with popular phone services. We pair this power with easy menus, transcripts, and smart routing so your callers get help quickly.

Why this approach vs. old phone systems?

Modern, flexible calling

  • ✓ Speak‑to‑navigate call menus
  • ✓ Searchable transcripts and voicemail‑to‑text
  • ✓ Works on desk phones, web, and mobile
  • ✓ Changes made in minutes, not days

Old systems

  • × Button‑only menus that frustrate callers
  • × Little or no transcription or history
  • × Tied to hardware; poor remote work
  • × Costly changes and maintenance
Can we keep our existing phone numbers?＋
Yes. We can usually move your numbers over with no downtime and test before switching live.
Do we need desk phones?＋
Not always. Many teams use mobile and web apps. Desk phones are available where they make work easier.
How do recordings and transcripts work?＋
With your permission, we can record calls and create transcripts. You can search, share, and keep them according to your policy.
Can callers just say what they need?＋
Yes. Callers can speak naturally and the system routes based on what they say, with an immediate option to reach a person.
What happens if internet goes down?＋
Calls can automatically forward to backup numbers, and with our managed networks we keep data moving with cellular failover.
Get a quote How we work
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